Terms & Conditions

All Purchases are subject to our Terms and Conditions which you will be asked to confirm that you have read and understood at Checkout.

Terms & Conditions - Herbs and Helpers ®

Our Terms and Conditions

1) Prices are shown in pounds (£) sterling and inclusive of VAT. Prices are subject to change without notice or extra publications of the fact, so please check if you have any doubts.

Herbs and Helpers ®️ is a VAT registered company (VAT no: GB 366828748) therefore all purchases are subject to current VAT rates unless exempt. VAT will not be charged on any recognised food products and exports to non EU (ROW) or EU countries. Purchases will be sent DAP (Place) meaning that no VAT will be charged on exports. Also due to the nature of the items sent no duty will be added for non EU (ROW)/EU countries however you may be liable locally for VAT/other charges according to your own country rules.

SUMMARY (NON UK ONLY):

Items are sent DAP (delivered at place). Commodity Code attracts no duty.

EU Countries: VAT and duty FREE from UK (local/own country charges/VAT may apply).

ROW Countries: VAT and duty FREE from UK (local/own country charges/VAT may apply).

So we will charge: Price (Ex Works + FCA) + Shipping only on the invoice.

Please note you are responsible for any local charges in your own country which may include local VAT, handling charges etc. Please check beforehand! We will not add any VAT or duty from the UK.

2) The minimum total order value is £5.00 for net (wholesale) orders and £5.00 for prescription orders below this a surcharge of £5.00 + VAT applies.

3) Goods remain the property of Herbs and Helpers ®️ until paid for in full. Full payment should be made within 14 days of despatch date, after this interest may be charged on the outstanding balance at a rate of 2.5 % per month. Currently payment by debit/credit card is the only accepted payment method via the website. When buying from the web shop goods will not be despatched until payment is received and/or cleared in full.

4) If goods are damaged, late or missing please contact Herbs and Helpers ®️ and the carrier within three days. Please note you may need to obtain a report from the carrier if goods arrive damaged. 

5) Products bought by practitioners may be returned if in a new saleable condition. The maximum time limit for this is within 14 days after the despatch date. For this please obtain authorisation from Herbs and Helpers ®️ in writing first and note that a restocking fee of 20% the value of total goods returned will be charged. Please note prescription/customised orders may not be returned. Please note that the customer bears all costs of recovery/return of any products purchased.

6) All net (wholesale) practitioner orders carry discounts :-

Currently for **KPC Single herbs, Formulas, 300 mg Classic Tablets for orders >£700 deduct 10%. Please note discounts do not apply to prescription/customised orders or any products not mentioned in the list above**. If you need/require regular orders over £700.00 then please inquire about our lowest special discount rates for such orders.

Shipping:

Prescriptions UK

Prices for the prescription service are listed on this site next to each product (usually denoted as per 1g. Minimum total order is £5.00 below this a service charge of £5.00 + VAT applies. Prices are inclusive of shipping within the UK. All prescriptions are sent *First Class Royal Mail.

Net (wholesale) Orders within the UK

We use Royal Mail and Parcel Force rates. Depending on the service selected a handling charge of £0.20 may apply. VAT is added to all services. The services displayed will depend on the shopping cart value and the amount of compensation provided by the service. Prices start at £3.39 + VAT and can cover up to 20kgs (Royal Mail) - 30kgs (Parcel Force) maximum weight and up to £750.00 compensation (Royal Mail Special Deivery by 1pm). Fully tracked services are available. Cheapest shipping option preselected. Minimum total value for net orders is £5.00 below this a service charge of £5.00 + VAT applies. We reserve the right to vary the shipping method if required.

Orders Non UK

Select your country (UK terms see above). According to Royal Mail this will correspond to an area: Europe (Irish Republic in here), Rest of World (this is automatically calculated) From this the prices follow:

Europe up to 20 kg (including p&p) via Royal Mail. Compensation from £20.00 - £250.00 available. Fully tracked services available. Services will display according to the shopping cart value. Cheapest shipping option preselected.  Minimum total value for orders is £5.00 below this a service charge of £5.00 + VAT applies. We reserve the right to vary the shipping method if required.

Rest of World up to 20 kg (including p&p) Royal Mail. Compensation from £20.00 - £250.00 available. Fully tracked services available. Services will display according to the shopping cart value. Cheapest shipping option preselected.  Minimum total value for orders is £5.00 below this a service charge of £5.00 + VAT applies. We reserve the right to vary the shipping method if required.

The maximum total weight for this system is 20-30 kg. Above this please inquire about shipping. All above rates include p&p.

*Although First Class Royal Mail rates are charged Herbs and Helpers ®️ reserves the right to send items via Royal Mail Special Delivery, other Royal Mail services, Parcel Force or other carrier services if it chooses. This may mean an enhanced service or slightly longer delivery time. Royal Mail Special Delivery Next Day (before 1pm) including up to £750.00 compensation is also an option within the UK. Please note this will depend on date of despatch of your order.

WEIGHTS USED TO CALCULATE POSTAGE (INCLUDING AN ALLOWANCE FOR PACKED WEIGHT):

KPC Single Herbs and KPC Classic Formulas: 200g per 100g of product.
300mg Classic Tablets: 90g per 100 tablets. 450g per 500 tablets.
Filled Capsules: 90g per 90 capsules.
Creams: 100 g per 60 g cream.
Other items (books etc.) please inquire.

Weight of shopping cart items shown at checkout.

For information on Royal Mail please visit:

www.royalmail.com

Click here for current Royal Mail prices (PDF).

Click here for current Royal Mail Services information (PDF).

7) Herbs and Helpers ®️ will only supply registered practitioners of Chinese Herbal Medicine, Western Herbal Medicine or Medical Doctors/Vets and/or their patients with products.

8) Herbs and Helpers ®️ is a VAT registered company (VAT no: GB 366828748) therefore all purchases are subject to current VAT rates unless exempt. VAT will not be charged on any recognised food products and exports to non EU (ROW) or EU countries. Purchases will be sent DAP (Place) meaning that no VAT will be charged on exports. Also due to the nature of the items sent no duty will be added for non EU (ROW)/EU countries however you may be liable locally for VAT/other charges according to your own country rules.

SUMMARY (NON UK ONLY):

Items are sent DAP (delivered at place). Commodity Code attracts no duty.

EU Countries: VAT and duty FREE from UK (local/own country charges/VAT may apply).

ROW Countries: VAT and duty FREE from UK (local/own country charges/VAT may apply).

So we will charge: Price (Ex Works + FCA) + Shipping only on the invoice.

Please note you are responsible for any local charges in your own country which may include local VAT, handling charges etc. Please check beforehand! We will not add any VAT or duty from the UK.

9) Availability is indicated as marked but in the event of products being out of stock or unavailable a back order will be created and you may be contacted as to whether you still require these goods at a later date. If you have any queries about the availability of a particular item then please inquire before ordering. Please note if you order items where the availability is stated as Out of Stock beforehand and later require a full refund of the whole order then we reserve the right to make a small Admin charge (up to £5.00) to cover the processing costs (transaction fees) which we cannot recover. This will be deducted from any refund issued.

Disclaimer:

Herbs and Helpers ®️ undertakes to supply products that are fit for their purposes as accepted within the trade and practice of herbal medicine. Herbs and Helpers ®️ takes no responsibility for misuse, abuse or incorrect storage/care of products once in the customer's care and can not be held liable for incorrect usage or application, this is down to the practitioner's discretion. Also compliance with laws pertaining to products supplied is the responsibility of the practitioner purchasing the product according to the laws in his/her own country. Products which are prohibited in the UK will not be supplied to UK practitioners. Any herbal products in the shop are sold without any claims attached and you are advised always to seek the advice and guidance of a qualified practitioner before using. Any information supplied on this website is intended for interest only and does not purport to offer guidance/advice on treatment for any particular conditions or make any health claims. If you need advice about any condition then please visit a qualified practitioner near you.

Copyright Notice:

The contents of this website are © Herbs and Helpers ®️/Lorraine Hodgkinson. Any copying or incorporation into any other work of any part of the material on this website in any form is prohibited provided that you may print or download extracts of material on this website for your own personal use or copy the material or otherwise utilise the material for the purposes of sending to individual third parties for their own personal information provided that we are acknowledged as the source of the material and you inform the third party that these conditions apply to them and they must comply with them.

PRIVACY POLICY (Please also read our Data Privacy Notice)

Herbs and Helpers ®️ comply with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003, the requirements of the Information Commissioner and with ISO 9001:2008 Clause 4.2.4 Control of Records. Our data processing is notified to the Information Commissioner. If you wish to see our Data and Records Security Policy on your visit then please ask.

Herbs and Helpers ®️ is committed to protecting the privacy of customers and the confidentiality of the personal information with which our customers provide us.

We will never sell personal information or share personal information with third parties unrelated to it.

We will use the information we collect to serve our customers in the following ways:

If you become a customer of our services your name, e-mail address, address and other information are kept by us solely for the purposes of fulfilling your order and maintaining adequate accounts and quality control records.

We may also use your details to contact you from time to time by e-mail or post to let you know about any updates to the website or special offers, you must opt into these services as per our Data Privacy Notice:

We do not use cookies (defined below) for collecting user information from the website and we will not collect any information about you except that which is required for administration of the web server.

Cookies

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In accordance with EU regulations we inform you that the web site uses cookies (some are essential to ensure security) you may use your browser settings or the cookie app settings to block any unecessary cookies as you prefer.

HERBS AND HELPERS ®️ | Lorraine Hodgkinson AHG MRCHM | 43A, Melbreak Avenue, Cockermouth, Cumbria, CA13 9AE.  UK. | Tel: +44 (0) 1900 826392 | Text: 07761 489838 | Email: info@herbalmedicineuk.com | VAT no: GB 366828748